Shipping Policy

At **Vleeqa**, our mission is to facilitate global shipping, connecting buyers with unique products from sellers around the world. As an e-commerce marketplace, we enable independent brands and businesses (“Sellers”) to list and sell their products to you (“Buyers”). This Shipping Policy outlines how shipping is handled for purchases made on vleeqa.com. By placing an order on our platform, you agree to this policy.

Please note that **each product on Vleeqa is shipped directly by the individual Seller**. While Vleeqa provides the platform and tools to facilitate these transactions, the Seller is solely responsible for processing, packing, and shipping your order, as well as providing accurate shipping information. We encourage you to review the specific shipping details provided on each product page by the Seller.

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1. Order Processing Time

1.1. Seller Processing Time

The time it takes for a Seller to prepare your order for shipment (processing time) can vary. Typically, orders are processed within **1-5 business days**. This period does not include weekends or public holidays.

You can find the estimated processing time on the individual product page, and the Seller will usually update your order status to “Shipped” once it’s on its way.

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2. Shipping Methods and Delivery Times

2.1. Shipping Methods

Sellers on Vleeqa utilize various shipping carriers and methods to deliver products globally. The available shipping options and associated costs will be displayed at checkout, based on the Seller’s location and your delivery address.

2.2. Estimated Delivery Times

Delivery times vary significantly depending on the Seller’s location, your shipping address, the chosen shipping method, and any customs procedures for international shipments.

• **Standard International Shipping:** Can typically range from **7 to 25 business days**.
• **Expedited International Shipping:** May be available for certain products and can reduce delivery times to **3-10 business days**, often at an additional cost.

Please note that these are **estimates** and actual delivery times may be longer due to unforeseen circumstances such as customs delays, extreme weather conditions, or carrier issues. The estimated delivery time will be clearly indicated on the product page and at checkout.

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3. Shipping Costs

3.1. Calculation of Shipping Costs

Shipping costs are determined by the individual Seller and can vary based on:

• The product’s weight and dimensions.
• The shipping destination.
• The chosen shipping method.
• Any special handling requirements.

The total shipping cost for your order will be calculated and displayed clearly at checkout before you finalize your purchase.

3.2. Free Shipping

Some Sellers may offer free shipping for certain products or orders meeting a minimum value. If free shipping is available, it will be explicitly stated on the product page.

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4. International Shipping, Customs, and Duties

4.1. International Deliveries

Vleeqa proudly facilitates international shipping. When placing an international order, please be aware of the following:

• **Customs and Import Duties:** Orders shipped internationally may be subject to import duties, taxes, and customs fees levied by the destination country. **These charges are typically the responsibility of the Buyer.** Vleeqa and its Sellers have no control over these charges and cannot predict what they may be.
• **Customs Clearance:** Delays can occur due to customs procedures. Buyers are responsible for providing any information required by customs to ensure smooth clearance.
• **Prohibited Items:** It is the Buyer’s responsibility to ensure that the products ordered comply with the import regulations of their country. Vleeqa and Sellers are not responsible for items seized or destroyed by customs due to import restrictions.

We recommend checking with your local customs office for more information regarding potential duties and taxes before placing an international order.

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5. Order Tracking

5.1. Tracking Information

Once your order has been shipped by the Seller, a shipping confirmation email will be sent to you, usually including a tracking number and a link to track your package. You can also typically find tracking information within your Vleeqa account under your order history.

Please allow 24-48 hours for tracking information to become active after you receive the shipping confirmation.

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6. Shipping Address Accuracy

It is the Buyer’s responsibility to provide an accurate and complete shipping address at the time of purchase. Vleeqa and its Sellers are not responsible for delays or non-delivery due to incorrect or incomplete address information provided by the Buyer. If an item is returned to the Seller due to an incorrect address, you may be responsible for re-shipping costs.

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7. Lost or Damaged Shipments

In the rare event that your order is lost or significantly damaged in transit, please contact the Seller directly as soon as possible. Provide your order number and any relevant details or evidence (e.g., photos of damaged packaging). The Seller will work with their chosen shipping carrier to investigate and resolve the issue. If you are unable to reach a satisfactory resolution with the Seller, Vleeqa Support is available to mediate the dispute.

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8. Changes to This Policy

Vleeqa reserves the right to modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. We encourage you to review this policy periodically to stay informed.

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9. Contact Us