Terms and Conditions

Welcome to Vleeqa (“we,” “our,” “us,” or the “Company”). These Terms and Conditions (“Terms”) govern your access to and use of the vleeqa.com website, any Vleeqa mobile applications, and all related services (collectively, the “Platform”). By accessing or using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Refund & Returns Policy, Shipping Policy, and Cookie Policy. If you do not agree with any part of these Terms, you may not access or use the Platform.

Vleeqa operates as a dynamic **B2C (Business-to-Consumer) and B2B (Business-to-Business) e-commerce marketplace**. We provide a platform that connects individual consumers and businesses (“Buyers”) with various brands and sellers (“Sellers” or “Vendors”) globally. Our mission is to facilitate seamless transactions and global shipping. **When you purchase a product on Vleeqa, you are entering into a direct contract with the Seller of that product.** Vleeqa acts solely as the facilitator of the marketplace.

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1. User Accounts

1.1. Registration and Eligibility

To access certain features of the Platform (e.g., purchasing, selling), you may be required to register for an account. You must be at least 18 years old or the age of legal majority in your jurisdiction to create an account and use the Platform. By registering, you represent and warrant that you meet these age requirements. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

1.2. Account Security

You are solely responsible for maintaining the confidentiality of your account password and for all activities that occur under your account. You agree to notify Vleeqa immediately of any unauthorized use of your account or any other breach of security. Vleeqa will not be liable for any loss or damage arising from your failure to comply with this security obligation.

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2. Use of the Platform

2.1. Permitted Use

You agree to use the Platform only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the Platform. Prohibited behavior includes harassing or causing distress or inconvenience to any other user, transmitting obscene or offensive content, or disrupting the normal flow of dialogue within the Platform.

2.2. Prohibited Activities

You are prohibited from:

• Engaging in any activity that could damage, disable, overburden, or impair the Platform or interfere with any other party’s use of the Platform.
• Attempting to gain unauthorized access to any part of the Platform, other accounts, computer systems, or networks connected to the Platform.
• Using any robot, spider, scraper, or other automated means to access the Platform for any purpose without our express written permission.
• Collecting or harvesting any personally identifiable information, including account names, from the Platform.
• Using the Platform for any illegal or unauthorized purpose, including but not limited to, selling illegal products or engaging in fraudulent activities.
• Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.

2.3. Content You Provide

You are responsible for any content you upload, post, or otherwise make available on the Platform, including product listings, reviews, and communications. You represent and warrant that you own or have the necessary rights to use and authorize Vleeqa to use all intellectual property rights in and to any such content. You grant Vleeqa a worldwide, non-exclusive, royalty-free, transferable license to use, reproduce, distribute, prepare derivative works of, display, and perform your content in connection with the Platform and Vleeqa’s (and its successors’ and affiliates’) business, including without limitation for promoting and redistributing part or all of the Platform (and derivative works thereof) in any media formats and through any media channels.

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3. Product Listings and Transactions

3.1. Seller Responsibilities

Sellers are solely responsible for the accuracy of their product listings, including descriptions, prices, availability, and images. Sellers warrant that they have all necessary rights to sell the products they list and that such products comply with all applicable laws and regulations, including those related to safety, quality, and labeling. Sellers are responsible for fulfilling orders, managing shipping (including providing tracking information), and handling returns in accordance with Vleeqa’s policies and applicable consumer protection laws.

3.2. Buyer Responsibilities

Buyers are responsible for carefully reviewing product descriptions, pricing, and shipping information before placing an order. By placing an order, Buyers agree to pay for the products and any applicable shipping fees and taxes. Buyers are encouraged to communicate directly with Sellers for any product-related questions or issues. For any issues with the product quality and delivery, the buyer will directly contact the seller first. In case the issue is not resolved then Vleeqa will step in.

3.3. Payment Processing

Vleeqa uses third-party payment processors to facilitate transactions on the Platform. By making a purchase or receiving a payout, you agree to be bound by the terms and conditions of these third-party payment processors. Vleeqa is not responsible for any issues or disputes arising from the payment processing services.

3.4. Shipping and Delivery

Sellers are responsible for shipping products in a timely manner and providing accurate tracking information. While Vleeqa facilitates the connection, the actual shipping service and delivery are the responsibility of the Seller and their chosen shipping carrier. Please refer to our Shipping Policy for more details.

3.5. Returns and Refunds

All returns and refunds are governed by our Refund & Returns Policy. Buyers should review this policy before making a purchase. Sellers agree to adhere to this policy when processing returns and refunds.

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4. Intellectual Property

All content on the Platform, including text, graphics, logos, images, audio clips, digital downloads, and software, is the property of Vleeqa, its Sellers, or its content suppliers and is protected by international copyright laws. The compilation of all content on this Platform is the exclusive property of Vleeqa. You may not use any content from the Platform for commercial purposes without the express written consent of Vleeqa or the respective intellectual property owner.

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5. Disclaimers and Limitation of Liability

5.1. Disclaimer of Warranties

The Platform and all content, products, and services included on or otherwise made available to you through the Platform are provided by Vleeqa on an “as is” and “as available” basis, without any warranties of any kind, either express or implied, including but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement, or course of performance. Vleeqa does not warrant that the Platform will be uninterrupted, secure, or error-free, or that defects will be corrected.

While Vleeqa primarily operates as a marketplace facilitating transactions between buyers and third-party sellers, and therefore does not generally provide warranties for products sold by those sellers, **Vleeqa reserves the right to sell products directly on the Platform in the future.** In such cases, Vleeqa would provide specific warranty information applicable to its own products. For products sold by third-party sellers, Vleeqa does not make any warranties regarding the quality, safety, legality, or suitability of products listed or sold by those sellers on the Platform. All product-related warranties and liabilities for items sold by third-party sellers remain the sole responsibility of the respective Seller.

5.2. Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall Vleeqa, its affiliates, directors, employees, agents, suppliers, or licensors be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use the Platform; (ii) any conduct or content of any third party on the Platform; (iii) any content obtained from the Platform; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage, and even if a remedy set forth herein is found to have failed of its essential purpose.

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6. Indemnification

You agree to indemnify, defend, and hold harmless Vleeqa, its affiliates, directors, officers, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, expenses, or fees (including reasonable attorneys’ fees) that such parties may incur as a result of or arising from your (or anyone using your account’s) violation of these Terms or any rights of a third party.

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7. Governing Law and Dispute Resolution

These Terms shall be governed and construed in accordance with the laws of [Your Country/State/Jurisdiction, e.g., the United Kingdom for UK-based entity, or Pakistan if it’s based there] without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of the Platform will be resolved through good faith negotiations between the parties. If a dispute cannot be resolved through negotiation, the parties agree to resolve it in the courts located in [Your City, Country, e.g., London, UK or Lahore, Pakistan].

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8. Changes to the Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Platform after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Platform.

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9. Miscellaneous

9.1. Entire Agreement

These Terms constitute the entire agreement between you and Vleeqa regarding our Platform and supersede and replace any prior agreements, oral or otherwise, regarding the Platform.

9.2. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely matches the intent of the original provision.

9.3. Waiver

No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term, and Vleeqa’s failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.

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10. Contact Us